Privacy Policy
We at Nido Student Living ("we", "us") respect your right to privacy. Here are some things you should know about how we protect information which you ("you") provide when communicating with us, including when you visit our website located at http://www.nidostudentliving.com ("Website").
By communicating with us, including when you access and use our Website, you are accepting and agreeing to the information practices described in this Privacy Policy.
What information do we collect and how do we obtain it?
We collect personally identifiable information relating to you, including name, address, phone number, e-mail address and relevant medical information ("Personal Information") in the following situations:
- Information you provide: when you contact us (including by email, phone, via the Website or otherwise), submit an accommodation booking request, check-in to one of our residences and/or subscribe for e-mail newsletters and update services.
- Information from other sources: we may receive information about you from third parties making bookings on your behalf and when we verify details you have supplied to us, (including in connection with your education, and credit history).
- Information collected automatically using "cookies": whenever you interact with the Website (including when you browse the Website, download information from it, submit booking or other requests on line or use it to access other Internet sites) we receive and store certain types of information about your visit using "cookies". We describe how we use "cookies" below. The information we collect using "cookies" includes information which identifies the computer you use to access and interact with the Website, the date and time of your visit and the pages you visit.
How do we use the information we collect?
We will only use your Personal Information in connection with services we provide to you from time to time including for example to:
- process booking requests;
- respond to your enquiries, and update you on our services and promotional events;
- communicate with you regarding bookings and enquiries;
- update and maintain our records;
- prevent or detect fraud or abuses of our Website;
- inform relevant third parties in the course of disciplinary and/or complaints procedures, or in the event of an emergency (such as medical emergencies or where you have been the victim of a crime);
- enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you;
We only share your Personal Information with other entities within the Nido group and otherwise only with the third parties described below. We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Policy:
- Agents: From time to time we employ other companies to perform functions on our behalf including sending communications, analysing data, providing marketing assistance and processing payments. They have access to the personal information needed to perform their functions, but may not use it for other purposes.
- Educational Establishments: In the course of disciplinary and/or complaints procedures or in the event of an emergency (such as medical emergencies or where you have been the victim of a crime) it may be necessary for us to share your Personal Information with educational establishments at which you are enrolled (both in the UK and abroad).
- Law enforcement bodies: We may share your Personal Information with law enforcement and other regulatory or government bodies where we are under a legal or statutory obligation to do so.
- Updates and Promotional offers: If you have consented in advance we send you newsletters and updates. These may include joint promotions with our business partners.If you no longer want to receive these, please notify us by emailing us at:
nimail@nidostudentliving.com - Business transfers: In any corporate transactions (e.g. buying or selling of businesses and business operations) Personal Information is generally one of the transferred assets.
- Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
With your consent: Other than as set out above, we will notify you in advance when information about you might go to third parties and you will have an opportunity to choose not to share your information.
If we have to transfer your Personal Information to countries outside the European Union (the data protection laws of which may differ from those applying in the European Union) we will ensure it is treated with the same levels of protection as apply in the European Union. By supplying or authorising a third party to supply us with your Personal Information you expressly agree to us transferring your Personal Information in this way.
How long do we keep your Personal Information?
If you make a booking request and we are unable to meet your requirements or have to decline it for another reason, we would like to keep your details on our database in case an alternative accommodation becomes available. We usually keep your details on our database for this purpose for a period of 6 months.
By submitting a booking request you agree to us retaining your Personal Information for this purpose.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites.
How do we protect your information?
We employ security measures to prevent unauthorized access to Personal Information we collect including encryption based software to protect financial information submitted to us on-line.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
"Cookies"
A "cookie" is a text only string of information that a website transfers to the "cookie" file of the browser on your computer's hard disk so that the website can remember who you are.
When you visit our Website (including whe you log in to the Nido Intranet) we send you "cookies".
Cookies may be used in the following ways:
- to enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line);
- to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the quality of our Services;
We may use "session cookies" (which are temporary cookies that remain in the "cookie" file of your browser until you leave the Website) and/or "persistent cookies" (which remain in the "cookie" file of your browser for much longer, although how long will depend on the lifetime of the specific cookie).
Disabling / Enabling Cookies
You can accept or decline "cookies" by modifying the setting in your browser. For further details on how to do this please visit "http://www.allaboutcookies.org". Please note that if you disable "cookies" you may not be able to use all of the features and functionality of our Website and other Internet services accessed from the Website.
Revisions to this Privacy Policy
We reserve the right to update or revise all or any part of this Privacy Policy from time to time. A copy of the current Privacy Policy will be posted on our Website and we encourage you to check it from time to time. The version of the Privacy Policy which is current at the time you supply Personal Information to us applies to our treatment of your Personal Information.
Legal protections
If you access the Website from locations outside the United Kingdom and submit an application on-line, that application will be treated as having been submitted in England and will be interpreted, construed and enforced in accordance with English law, including in particular the Data Protection Act 1998. You will have the protections conferred by the Data Protection Act 1998 but may not be able to rely on any local data protection legislation applying in your home jurisdiction.
How to Contact us
If you have any questions about this Privacy Policy or how we use your Personal Information or if at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at nimail@nidostudentliving.com.
Controller of Your Information1
Information which you provide to us or which we gather from the Website or in the course of providing services to you is controlled by Nido Student Living trading as "Nido Student Living".
Registered in England : 06002315
Registered office: 9 Kingsway, London, WC2B 6XF
Last Updated: January 2008